Refund policy

We want you to have the best experience with Timani Candle Co. therefore, if your item(s) is damaged, our return policy is outlined below or you can reach us at hello@timanicandle.com. All return and refunds must be made within 7 days of receiving the item(s). 

Returns

To be eligible for a return, your item(s) must be unused, in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase. Returns are acceptable only for damaged or incorrect item(s).

To start a return, you can email us the receipt and a photo of the item at hello@timanicandleco.com. If your return is accepted, we will send you instructions on how and where to send your package. Please note that item(s) sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if you noticed any of the conditions below;

Acceptable conditions for return;

• Broken jar/vessel
• Incorrect item(s) shipped from the original purchase

Exchanges
We only exchange/replace items that are damaged, or incorrect. We may replace your item(s) with the same item or any other items of the same value.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or rejected. If approved, you’ll be automatically refunded on your original payment method. Shipping fee however, will not be refunded. Please remember that it can take some time for your bank or credit card company to process and post the refund. 
If you have passed more than 15 business days since we’ve approved your return, please contact us at hello@timanicandleco.com